Setting up email on new phone ntlworld email
My husband is trying to set up his email on a new phone. He can log in using his password on webmail so we know that works. However after following the instructions for setting up, using imap and smp...
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We have solved the problem by no longer using Outlook. What a mess.
What did you use instead of outlook? Had exact same problem trying to setup Samsung mail for the wife so she could use single app to access Gmail and ntlworld but now she's stuck with a browser for the latter.
Hi jpress, thank you for your posts.
We're sorry to hear about the problem you're having 😔
Advice on how to set up a Virgin Media e-mail on a device can be found in this article here.
Unfortunately, we don't have any control over the limitations set on individual "client" apps and e-mail addresses cannot be changed.
Regards,
DanielI used her ntlworld mail address as the username in the client (Samsung Mail), and the app password as the password. The error message I get is:
Couldn't verify account
The username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your email account settings on the web, then try again.
I get the same error even if I set up the server details manually and selecting IMAP and verifying the details against those on the VM site.
