Setting up email on new phone ntlworld email
My husband is trying to set up his email on a new phone. He can log in using his password on webmail so we know that works. However after following the instructions for setting up, using imap and smp...
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My husband spoke to VM customer services and they obviously had no clue about the app password change. They said they would send him an email with a link so he could change his password. The link does not work. During the conversation they asked if he could sign into my email on his phone - seriously. They also asked him for his email password!!! For all this I pay £110 a month. Seriously thinking of ditching them now though it means losing both our emails. It is unbelievable how they get away with this.
This problem is ongoing. My husband signed in on his old phone using Outlook and his ntlworld email as sign in. The new instructions say: If you access your Virgin Media Mail inbox through a third-party email provider such as Microsoft Outlook or Gmail from Google, you’ll continue to access those with no change.
So why is he unable to sign in now using Outlook? He gets Please check your email and password and try again. Both are correct. Virgin Customer services do not understand the new instructions and are not helping.
Hoping someone here can enlighten us. Still worried he may lose the ntlworld email address.
We have solved the problem by no longer using Outlook. What a mess.
Same problem setting mail app on wife's new phone to access Gmail and ntlworld mail from one place. Followed instructions and it changed her virgin address to her Gmail one keeping old password and gave me app password. Mail app won't allow use of 2 accounts with same name, and virgin media site won't let me change her email to ntlworld. So she now has to use a browser to access her ntl mail and an app for Gmail. She is not tech aware and this makes it very difficult for her to use. Utter disaster
