Sent emails deleted

[tufftee]

This same issue has occurred on one of our Blueyonder email accounts ..Sent emails before 29/08/2024 have disappeared - NOT deleted or archived, using IMAP on iphone/and ipad.
Inbox and Archive folders are intact.
Can you help out @John_GS; if you can send me a PM please?

[MOD EDIT: Post split to create own thread]

[John_GS]

Hi @tufftee 

Thanks for posting and welcome back to the community.

On iPad/iPhone this can happen, mine only go back a few days in terms of sent folder.

Can you check via Webmail and see if they are there?

[tufftee]

Thanks John, but no - same cutoff date in webmail Sent folder;  nothing prior to 29/08/24 (2:27am)  - was there any server maintenance done overnight that date? 🤔

[Lee_R]

Thanks for getting back to us tufftee.  Sorry to ask what is probably an "obvious" question, but is there anything in your deleted box?

Regards

Lee_R

[tufftee]

Nope, nothing in Deleted Items/Bin/Trash ..checked webmail and all connected devices.

Just seems strange there was such a cutoff that all sent messages prior to that date have been wiped  ...not by user.
..and concerned this could happen again in future? 😕

[Ayisha_B]

I'm going to pop you a PM 📩 so we can take a closer look into this.

Hope to hear from you soon!