Sent emails deleted

[Bm2024]

Hello

all sent emails from my NTL email address and my partners NTL email have deleted themselves from the servers. Not in webmail or email apps (eg Outlook). Seems to have happened around  23/24 August based on un-deleted ones (i.e. there are sent emails still after that date)

This is not because we have deleted them to be clear!

anyone else have this issue? Or know how to contact the right people at VM?

Thanks. 

[Alex_RM]

Hi Bm2024,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your email, can you confirm if you still have an active broadband account with us? 

Alex_Rm

[Bm2024]

Hi Alex

yes I do. 

[John_GS]

Hi @Bm2024 

Thanks for coming back to the thread. I'll send you a PM now to assist further.

Best wishes.