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Secondary ntlworld.com account

Woodland2
Tuning in

I have a secondary @ntlworld.com account which I use every day. My primary account email is rarely used.

I recently set up third party email addresses for both primary and secondary accounts as advised on a call to VM. As part of this call VM gave me new passwords for both accounts. These worked, but as they were a bit generic and done over the phone, I thought it best to change these. This worked for the primary account (which I don't use for email) but hasn't worked for the secondary account. I thought having a third part email account would allow for password re-set or forgotten password on the secondary account. Is this wrong? 

How do I regain access to the secondary account using the third part email account associated with it? Maybe because I do not have any security questions set up on secondary account? Maybe because my phone is still able to access the secondary account (which is a lifeline but maybe needs signing out?)

2 phone calls to VM last week, each of 1.5 hours, can this be solved here? I hope so, no time this week to be on the phone again.

I would appreciate any help with this as I need stable access to the secondary email account.

Many thanks.

11 REPLIES 11

To best help with this issue @Woodland2 I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

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Akua_A
Forum Team
Forum Team

Glad to hear the issue has been resolved @Woodland2 

Please do not hesitate to contact us if you need any further help 🙂

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs