syedislam wrote:
Unfortunately, no idea what the issue is and seems virgin media do not understand how critical email communication is.
Any VM people here that can help?
I'm not a member of VM staff but I can offer some advice:
1) Was the issue escalated to one of the VM technical teams and if so do you have the "ticket" (reference) number for your case?
The thing is that if one of the VM technical teams are still working on the case then there is probably not a lot that the VM Forum Team (VM staff who support this forum) can do for you at the moment. You will need to wait until the technical team get back to you.
2) If the issue did not get passed on to the next level in VM support then it would be worth your while explain exactly what you mean when you say the linking of your non VM email address to your VM email account "failed".
For example, did your non VM email account, that will become your VM username, not receive the verification code that VM generated? Or did you get the verification code but could not enter it into your My Virgin Media Account? In the vast majority of cases the process of adding a new username to your VM account works fine but there are a lot of different scenarios where things can go wrong.
If you can provide some more detail then you are likely to get some good advice from forum members.
3) Finally, remember that VM stopped issuing email accounts 2 1/2 years ago and since then new VM customers do not get the option to have free VM email accounts. The future of the VM email service is not clear, but it seems that VM do not see the provision of an email service as part of their business plans going forward,
Therefore it would be wise to consider switching over to using your non VM email account and not relying on your VM email account going forward.
Coenoby