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Woodland2's avatar
Woodland2
Tuning in
2 years ago
Solved

Secondary ntlworld.com account

I have a secondary @ntlworld.com account which I use every day. My primary account email is rarely used. I recently set up third party email addresses for both primary and secondary accounts as advi...
  • Graham_A's avatar
    Graham_A
    2 years ago
    Woodland2 wrote:

    Thanks Matt, When logged into primary account and in the section headed 'Manage other My Virgin Media accounts'  the only option next to the additional accounts is 'Delete'. Primary account doesn't seem to have much control over additional accounts. Any ideas? Thanks.

    That is correct the only action relating to secondary accounts that can be done via the primary account are to delete them.  VM made this change some months ago.

    Each email address now has its own My VM account

    Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

    Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

    If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

    If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

Woodland2's avatar
Woodland2
Tuning in
2 years ago

Thanks Matt, When logged into primary account and in the section headed 'Manage other My Virgin Media accounts'  the only option next to the additional accounts is 'Delete'. Primary account doesn't seem to have much control over additional accounts. Any ideas? Thanks.

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago
Woodland2 wrote:

Thanks Matt, When logged into primary account and in the section headed 'Manage other My Virgin Media accounts'  the only option next to the additional accounts is 'Delete'. Primary account doesn't seem to have much control over additional accounts. Any ideas? Thanks.

That is correct the only action relating to secondary accounts that can be done via the primary account are to delete them.  VM made this change some months ago.

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

  • Woodland2's avatar
    Woodland2
    Tuning in
    2 years ago

    Thank you, I can confirm that no security answers have been set for the secondary account despite it recently having 3rd party email account linked. When I try forgot password a re-set link appears in my 3rd party email account but is expired when I click on it (it takes over a minute to arrive).

    Please confirm - I need to make a phone call to VM to get new password for secondary account access? Presume this will be 1 to 2 hours on phone? Oh boy. Is there no way this can be done online? 

     

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      Woodland2 A member of the VM Forum Team staff should be able to help you with this when they reach this thread later today.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Thank you for reaching back out.

      When signed into the account here: using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

      Did it give you an error of any type or did it just say no security for it to be changed? Cheers 

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 years ago

        Matthew_ML the issue with the secondary account that Woodland2 is reporting is that the verification code for the password change is not coming through correctly to the third party username address.  This is something that the user can correct without intervention from the email support guys.