My Blueyonder email has completely stopped working

[spence50]

Hi graham, hope you can help,

Blueyonder accounts now void, when contacting virgin  they informed to use my Gmail account with a new password, however when I do this just my Gmail account is showing,  not my old Blueyonder accounts 

Regards lawrence 

[goslow]

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@spence50 wrote:

Hi graham, hope you can help,

Blueyonder accounts now void, when contacting virgin  they informed to use my Gmail account with a new password, however when I do this just my Gmail account is showing,  not my old Blueyonder accounts 

Regards lawrence 

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You would probably do best to start your own topic for your own query.

[Graham_A]

@spence50 Blueyonder emails are not void.  I still have a number that are in regular use.  However, they do have to be attached to a current VM broadband account to ensure continuing access.

I suspect that you misunderstood the instruction to use a Gmail address.  VM now require the username for email accounts to be changed to a third party email address as a security improvement.

Once changed you use the third party email address to sign into your blueyonder email account.  The Gmail account remains independent from the blueyonder email address so you shouldn't expect to find your blueyonder emails in it.

You can read more about this in the VM email help section: https://www.virginmedia.com/help/broadband/manage-email-account

[spence50]

thanks graham, all sorted now signed into outlook and all working, 

regards spence

[Carley_S]

Great to hear @spence50 

Thanks for letting us know this is all sorted for you. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).