My @blueyonder.co.uk suddenyl stopped woirking yesterday. It is asking for a password to connect. Everytime I put the password in, it says it is not recognised. I also can't access my virginmedia webmail as it says the account "may be locked or you no longer have an account with us".
Do you still have a VM broadband account? If so, log in and check if it shows the email account to be linked to it.
If not, the email has probably been deleted in accordance with its original Ts and Cs.
Hi,
Yes, I still have an active VM broadband account and the email is still linked. I managed to get onto the VM site and generate a new password, which seemed to work, as the emails started to come in (through mac mail, which is my main email operation). Now I am just unable to send emails. They are stuck in the outbox and I either get asked to put in the password or try another server. It just isn't connecting to the smtp.blueyonder.co.uk
Check your email client settings match these below
https://www.virginmedia.com/help/broadband/manage-email-account#48322eb1-7679-4e11-b7ea-f643dcd3784b
Hi again,
Yes, the settings were all the same, except for the port number (it was set at 995, I think). I'm using mac mail, so whatever loging details I use to sign into VM webpage/App, I am assuming woukld be the settings to use in mac mail. All very bizarre. Everything was all fine up until yesterday. As mentioned, mails come in, but nothing goes out. Thanks very much for your responses thus far. I think I will have to phone VM.
