Please help - Sent Email Messages

[HelenJ58]

Good afternoon, I wondered if you could help as I'm rather stressed.  I have been sending my husband emails which contain important documents and signatures.  It appears recently, my emails to him may have been going to another email address and not to him.  Please see info from the source details.  Can anybody shed any light on what has happened and whether they will have in fact been sent to this other email address?  When addressing to my husband I just start typing his address then click to select.  I have only noticed today the other email address which is [REMOVED]@ntlworld.com.  I have now deleted this from my address book for going forward.  Neither myself or my husband have ever sent an email to this person.  I'm so stressed!!!!!

Date: Sun, 21 Jul 2024 11:59:39 +0100 (BST)
From: [REMOVED] <[REMOVED]@blueyonder.co.uk>
To: "[REMOVED]@blueyonder.co.uk" <[REMOVED]@ntlworld.com>
Message-ID: <1697556875.4837724.1721559579083@mail.virginmedia.com>
In-Reply-To: <01020190cff942cd-971dd360-cce6-4cf8-b65e-3326da4950e2-000000@eu-west-1.amazonses.com>
References: <01020190cff942cd-971dd360-cce6-4cf8-b65e-3326da4950e2-000000@eu-west-1.amazonses.com>
Subject: Fwd: Confirmation of your order: A18525001777

[MOD EDIT: Personal information has been removed from this post.]

[Beth_G]

Hi HelenJ58,

Thank you for your post. I'm sorry to hear that there seems to be an unrecognised email address in your address book. As the other community members have already stated, your concern is certainly understandable. 

Again as per the advice already given on the thread, we'd recommend for both you and your Husband to reset the passwords to your email accounts and run antivirus software on the devices in the home.

Do let us know how you get on and if you do continue to notice any further suspicious activity or changes on your account.

If any of the documents included in your emails included information about your Virgin Media account such as your account number, do let us know so we can take the next steps with this and make our Data Protection Office aware.

Thanks to all the advice provided by the community members here, it's greatly appreciated.

[用心棒]

@HelenJ58, do you recall which Address Book you deleted the misleading email address from?

[HelenJ58]

I don't I'm afraid, but I would assume it was mine because as I type my husband's email address it autofills.  We have one main account and then three email addresses linked to it, hope I've made sense there.

[用心棒]

Did you deleted from webmail, i.e. from the highlighted address book?