Virgin Email 403 message

Hi Somerset333 👋 welcome to the community! Thanks for posting!

Sorry to hear about these issues with your email service! We appreciate these kinds of issues can be frustrating. 
Would you be able to confirm us that the issues are exclusively happening when trying to access our webmail service? 👉 https://virg.in/webmail 

In terms of accessing email via Client-mail services (such as Outlook) you will need to use the app password generation service which you can read more about here 👉  https://www.virginmedia.com/help/billing-and-payments/manage-email-account

Unless you are having issues with your broadband service, it is unlikely that an engineers appointment will resolve the issues you are having with your email service. I'm a little concerned as to why this was booked for you on this basis - hopefully there is some information we are missing! I would like to take a few more details from you and offer some support ensuring everything is set up correctly with your email. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

If anyone has a clue how this can be solved I would be eternally grateful, seems so many persons having this problem but I don't see any precise solutions.  I tried again this morning, new computer, cleared all cookies cache etc.  I have tried on safari, Firefox, chrome to access https://mail.virginmedia.com/ but although I can log into my account, I cannot access emails (blue yonder) and get forbidden 403 message.  Have spent hours on the help/chat but they only want to send a technician (who did not turn up anyway).  Is there any news on how this can be solved other than having tried everything I can see here?  Thanks everyone. 🙂

Thank you Molly_T for assisting with this and raising a separate ticket, it seems once the error message cleared, then I was able to reset all the passwords.  Just to say though, the instructions on the VM site are confusing, because VM says app generated passwords are only for 3rd party apps, however this was not the case for me; it was necessary to do this even just to recover webmail access alone.  It was also confusing receiving different advice from different agents ..... but thank you for getting involved!

Hi Anne,  I guess it depends on what the error message is for you,and whether you are blueyonder or other ... but if you only get that error message (and not the message that says you are locked out), then my suggestion is to go to the team via the VM chat and ask them to raise a ticket.  For me the only solution was for them to raise a ticket (and they gave me a number), they had to unlock my account and then I was able to change my password via the process that will be explained.  I had already tried changing my password while I was getting the error message, but although it allowed me to change the password, it did not unlock my account.  What I can say is that I found the steps outlined very confusing and the instructions not altogether accurate.  So first off, are you blueyonder and are you only getting 403 forgbidden?  If so, I would first try the change password solution, but go through the I FORGOT MY PASSWORD link as opposed to simply doing a change passwork.  This seemed to finally make the difference for me.  You can PM me if you want and I can help.  Molly also raised a separate ticket for me as I had conflicting answers from VM agents compounded by input from other users here.  I, fortunately got there in the end trying all suggestions.  Hope you work it out as some people seem to have had ongoing problems.  Once I was able to get access again, I swiftly imported all my mailbox to gMail!

Hi, this has now been resolved with full step by step instruction from Virgin. Thanks to all for their help😀👍