Forum Discussion

somerset333's avatar
somerset333
On our wavelength
2 years ago

Virgin Email 403 message

Hi, I have found this thread and tried almost everything but nothing is working to enable me to access webmail.  I am getting the error 403 message since yesterday.  My phone which is linked to the e...
403 message
Blueyonder
email
Error Message
somerset333
  • Molly_T's avatar
    Molly_T
    2 years ago

    Hi All 👋

    Just returning to this public thread to keep things updated. Thanks to Somerset333 for PMing with me! 📩

    I'm glad to report the access has now been sorted and restored. Hopefully there will not be any further issues! 🤞

    Please do reach back out if this is not the case so we can continue to offer support. 

    Thanks for your patience whilst we got things sorted!

    Wishing you all the best. 🌞

somerset333's avatar
somerset333
On our wavelength
2 years ago

If anyone has a clue how this can be solved I would be eternally grateful, seems so many persons having this problem but I don't see any precise solutions.  I tried again this morning, new computer, cleared all cookies cache etc.  I have tried on safari, Firefox, chrome to access https://mail.virginmedia.com/ but although I can log into my account, I cannot access emails (blue yonder) and get forbidden 403 message.  Have spent hours on the help/chat but they only want to send a technician (who did not turn up anyway).  Is there any news on how this can be solved other than having tried everything I can see here?  Thanks everyone. 🙂

  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 years ago
    somerset333 wrote:

    Is there any news on how this can be solved other than having tried everything I can see here?  

    I am am posting this simply to make you aware of a solution that apparently solved the 403 Forbidden error for many forum posters earlier this year.

    Personally, I suspect the 403 error can arise for a number of reasons so there may not be a silver bullet solution.

    This (possible) solution basically involves doing repeated password resets one after the other. If it works for you then I take no credit for it and I can understand if you don't want to attempt it. However, there were many subsequent replies that confirmed this worked for them, All I'm doing here is passing on the information. 😉

    Here's the first post that clearly outlined the process to take: https://community.virginmedia.com/t5/Email/Dreaded-403-Forbidden-webmail-error  If you have already seen it then I apologise. Just be aware that the screens in the Virgin Media account may vary slightly from those described  because VM have made several tweaks in the last few weeks and months.

    I leave it to you to do as you see fit.

    Coenoby

    • somerset333's avatar
      somerset333
      On our wavelength
      2 years ago

      Thank you coenboy for posting this, and I will try this as nothing has worked so far,  I am a bit worried to use the app generated password because (according the VM instructions) you would then need to reset passwords in 3rd party mail apps.  I have only one 3rd party now which is still retrieving and it seems a risky solution in that, if it does not work i.e. the root of the problem is something else, then I will lose all access to the blueyonder.  For the moment, the customer support (??) has raised a ticket for the back end (??) team to unlock my account, however I have heard nothing else, and no confirmation of this so far so I am not sure if it is pure fantasy.  I will post again when or if a solution appears or if it does not.  Thanks again

  • annecoan47's avatar
    annecoan47
    Joining in
    2 years ago

    Hi

    I am having the same issue. Could I ask what the solution was?

    Thanks

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 years ago

      Hi annecoan47 

      Sorry to hear you are also getting this error code. Do you get any specific error message with it?

      • annecoan47's avatar
        annecoan47
        Joining in
        2 years ago

        Hi, ehen I try to logon to email via the website, a blank page flashes up and although I can't see any fields to login, my security flashes up as if to populate them. The 403 Forbidden error then appears and Google wants to translate it from Luxembourgish!

        User somerset333  has had same problem and has suggested that VM raise a separate ticket for this issue. 

        Grateful for yor assistance.

        Anne