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HelenJ58's avatar
HelenJ58
Tuning in
12 months ago
Solved

Please help - Sent Email Messages

Good afternoon, I wondered if you could help as I'm rather stressed.  I have been sending my husband emails which contain important documents and signatures.  It appears recently, my emails to him ma...
  • coenoby's avatar
    coenoby
    12 months ago

    HelenJ58 

    You're very welcome. I know that situations such as this can be very stressful.

    I was hoping that the VM team would contact you today - they may still do that. However, if not it should be tomorrow morning.

    Coenoby

HelenJ58's avatar
HelenJ58
Tuning in
12 months ago

Hi, thank you for your message today.  We have checked my husbands account as you suggested and the ntl email account isn't listed there so thank you so much for escalating this for me.

My husband will message his contacts and ask them to check if when sending him emails whether the ntl email address is listed. Thank you for this suggestion.

I will also contact the fraud team as you suggested following the link above.

You have been extremely helpful and I am so grateful to you.

Kindest regards

Helen

coenoby's avatar
coenoby
Very Insightful Person
12 months ago

HelenJ58 

You're very welcome. I know that situations such as this can be very stressful.

I was hoping that the VM team would contact you today - they may still do that. However, if not it should be tomorrow morning.

Coenoby