Password had to be reset and sent mails lost

[philip1976]

This afternoon I tried to log into my email and was denied and needed a password reset which took me about 1 hour to do. The reset instructions are not straightforward. When I managed to log in, all my sent emails had disappeared.

Why the need to reset the password - which also I had to do 3 months ago - and where are my sent messages?

[Reece_MH]

Hi philip1976 👋

Thanks for posting, and a warm welcome back to our Community Forums.

I'm sorry to hear you've had some trouble accessing your emails. When you say this was denied, was a specific error message, or page shown? This will help us diagnose a potential cause as to why you have needed to reset the password.

Can you also confirm whether you were experiencing trouble signing in to your WebMail service, or through a 3rd-party app such as Outlook, or iOS Mail? When you send an email, do you see this in your Sent Mailbox, or are newly sent emails also not showing?

Thanks,

[philip1976]

Thank you Reece

All I can remember was an A4 grey page appearing telling me how to reset my password in 3 stages, after a screen just saying 'access denied.'  I use webmail directly and don't use Outlook. When I send an email it shows in my sent box. It's working ok at present but if/when it happens again I'll pay more attention to the error process.

Philip