POP 3

[9grg9arg]

I am having trouble changing my ntlworld passwords as POP3 is blanked out and I receive "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." Which I am unable to do.  I contacted Virgin who said they could not help an passed me to Tech Desk.  Telephone lines were busy so I was told they would ring back within the hour.  After two days I am still waiting.  Please assist?

Roberthange 

[Sabrina_B]

Hi @9grg9arg 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with your email password. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[9grg9arg]

Sabrina,  Thank you.  I still need help with two of my ntlworld email passwords.

Robert

[9grg9arg]

Sabrina,

[removed]@ntlworld.com

[removed]@ntlworld.com

[MOD EDIT: Personal information has been removed from this post.]