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Outlook 2021 receiving emails but will not send blueyonder email address

bamusbigus
On our wavelength

I am using Outlook 2021.

I have a blueyonder email address.

I can receive emails in Outlook but emails I try to send are sitting in my outbox.

I can send and receive using K9 mail on my mobile phone.

I can send and receive on my iPad.

I can send and receive in Virgin webmail.

emails from Virgin webmail are received everywhere except in Outlook.

 

2 REPLIES 2

goslow
Alessandro Volta

Some recent topics have mentioned having to change server settings as per coenoby, below

https://community.virginmedia.com/t5/Email/Can-t-send-emails-and-can-t-access-my-webmail-or-my-broad...

All email settings are here

https://www.virginmedia.com/help/broadband/manage-email-account

Kath_F
Forum Team
Forum Team

Hi bamusbigus, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having some issues with your mails on Outlook. I can see that goslow has offered some advice in their posts. 

As it's working on other devices and the only issue is with Outlook, it's almost certainly an issue with your settings in Outlook. Please have at look at the helpful links provided and ensure the settings you have selected in Outlook at correct. Keep us posted on how things go. 

Thanks, 

Kath_F
Forum Team

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