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Tubby1's avatar
Tubby1
Tuning in
3 years ago

Outlook 2013 and NTLWORLD email settings.

Hi, Hope someone can help. Had to reinstall Win 10 on my machine and all was well until I had to configure Outlook 2013 to get messages from my NTLWORLD account. Used the following settings:- SMT...
Tubby1's avatar
Tubby1
Tuning in
3 years ago

Matt,

Thank you for your assistance so far.

I cannot update Outlook 2013 due to the cost, as I said in a previous post, I had to relad my PC, prior to that I was able to receive my Emails down to Outlook 2013.

The latest error I am getting is :-

Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)

Can you help with the error?

I have downloaded the Virgin Media app and can login to the app.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 years ago

    Sorry to hear this.

    With it being outlook 2013 this is something we wouldn't support anymore.

    We've made a lot of updates to emails in the past month ourselves.

    I have been looking into this and I have found out  support for Office 2013 ended on April 11, 2023, which means when we made the latest software updates this is why its not working sorry,

    Outlook will stop working  due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more due to newer software updates.

    I would suggest using the the app to check the emails or set them up on your phones app such as Mail.

    Unless you upgrade it you won't be able to use Outlook 2013 for emails sorry.  Cheers