Hi - I access ntlworld emails via imap on my iPhone. I can send and receive mails fine but I have lost visibility to the folders I had setup before eg. Holidays, football etc.
Any ideas what to do. Please note that I don’t currently have access to my emails via outlook on my home pc. I have to sort that out separately.
Try doing this from a large screen device, i.e. desktop / laptop device or large
Sign into webmail and confirm the missing folders are subscribed to by::
If the missing folder are shown in webmail then close and re-open Mail app to see they reappear there.
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Thanks for reply. I had a look on webmail but can’t see where to change imap subscriptions? I also don’t see my folders there?
Try doing this from a large screen device, i.e. desktop / laptop device or large
Thanks - have tried that. Can now see the correct folders on webmail, but they are still not showing in my native mail client on my phone. Any other ideas please?
Update - I got this to work. Think the above steps worked. I then had to re-add on my iPhone.
working now - thanks for help
