Ntlworld email folders disappeared

[Ag005613]

Hi - I access ntlworld emails via imap on my iPhone. I can send and receive mails fine but I have lost visibility to the folders I had setup before eg. Holidays, football etc. 

Any ideas what to do. Please note that I don’t currently have access to my emails via outlook on my home pc. I have to sort that out separately. 

[用心棒]

Sign into  webmail and confirm the missing folders are subscribed to by::

• select ⚙ > E- Mail > Change IMAP subscriptions…
• select ▸ until all folder views are expanded
• select ☐ until all are ☑, i.e. all folder are selected
• select Save
• select ✉ (located top left)
• press Ctrl + Shift + R to reload page
• confirm any newly subscribed to folder are shown in webmail

If the missing folder are shown in webmail then close and re-open Mail app to see they reappear there.

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[Ag005613]

Thanks for reply. I had a look on webmail but can’t see where to change imap subscriptions? I also don’t see my folders there? 

[用心棒 · Accepted solution]

Try doing this from a large screen device, i.e. desktop / laptop device or large

[Ag005613]

Thanks - have tried that. Can now see the correct folders on webmail, but they are still not showing in my native mail client on my phone. Any other ideas please?

[Ag005613]

Update - I got this to work. Think the above steps worked. I then had to re-add on my iPhone. 

working now - thanks for help

[Carley_S]

Hi @Ag005613 

Thank you for letting us know that this worked for you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).