Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ntl world email suddenly stopped working

patch1234
Joining in

3 weeks ago

It's saying "incorrect username or password " but nothing has been changed, was working fine yesterday.  Now won't send or receive emails. Thanks 

0 Kudos
4 REPLIES 4

jpeg1
Alessandro Volta

3 weeks ago - last edited 3 weeks ago

Is the email linked to a current Virginmedia broadband account? If not then it could have been closed by VM. 

Otherwise there is advice here. 

https://www.virginmedia.com/help/broadband/manage-email-account

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

patch1234
Joining in
In response to jpeg1

2 weeks ago

its a virgin media account but on an app with a blue envelope on an iphone , thanks 

0 Kudos

jpeg1
Alessandro Volta

2 weeks ago

What happens when you log into webmail with a browser? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
0 Kudos

Alex_RM
Forum Team
Forum Team

2 weeks ago

Hi patch1234,

Thanks for posting and sorry to hear you're having some issue accessing your emails.

We are aware of an ongoing issue and the current fix date is 15/04/2024.

Alex_Rm

0 Kudos
Top