Ntl email not working

[KE5]

My ntlworld email address has suddenly stopped working. I follow the instructions to reset the password, then it states to go to manage account etc, but it just goes round in circles and won’t let me access my account. Please help. I have read this is a common problem recently. 

[KE5]

Please help virgin! My ntlworld email address has suddenly stopped working! I’ve reset the password as suggested, and it states to go to manage my account, but it then just goes round in circles. Please help me gain access to my emails again!

[KE5]

Ignore……I’ve finally sorted it!!!

[Daniel_Et]

Hi @KE5 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Just to confirm, are you unable to access your e-mail address via webmail and a "client" app (like Microsoft Outlook, Apple Mail or Gmail)?

Advice on how to manage your e-mail account can be found here.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Daniel_Et]

Hi @KE5,

We've only just spotted this specific post. We're glad to hear that's the case.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel