on 14-07-2024 10:18
Hi I’m on an ntlworld.com email and I’m not receiving emails from some senders any ideas? They not going into spam.
on 14-07-2024 13:05
What did the message say?
on 14-07-2024 13:15
Undelivered I presume. It’s very difficult to get specifics from them as my email address is correct so they just point me towards VM.
on 14-07-2024 13:32
This could be just your address being rejected, or every one from that company. The return message would help to establish that.
on 14-07-2024 14:06
It can’t be all VM addresses. Not sure what to do now?
on 14-07-2024 14:23
I’ve asked them and they said it’s rejected by VM and that’s all the information they giving. Surely this is a VM issue.
on 14-07-2024 14:24
I’m receiving all other emails.
on 14-07-2024 15:06
A VM person might pick this up and take details of the company's emails. I don't know if the VM system keeps a record of rejected emails but they could check for you.
on 14-07-2024 15:43
Any idea how to flag it to VM?
on 14-07-2024 15:51
@Lite1970 wrote:
I have renewed my cover and not receiving my email or anything from them
Many organisations use automated software to send out transactional emails, such as confirmation of payment or in your case confirmation that insurance cover has been renewed.
So if you receive an email from a member of the company's customer support staff that may well be coming from a different email system to these automated confirmation emails. The domain name (@admiral.com for example) may be the same for both types of emails but they are being sent via different email services.
There can be problems receiving these automated emails for a couple of reasons:
There may be other reasons that you are not getting emails from this company. For example they have been cases on this forum where it transpired that the email address held by the company's automated email service was incorrect. Again the sender would get an error message back saying the the email address could not be found.
Sorry to go on at length but to sum up, without any help from the company sending the email then it is highly unlikely that you are going to discover exactly what's going wrong.
In all honesty the best option would be to provide the company with an alternative (preferable non VM) email address.
As an aside, VM stopped issuing new email accounts in May 2022 and since then all new VM customers have to use their own email address to sign up to VM broadband. VM do still support VM email accounts that are linked to live VM broadband accounts but the future of the VM email system is unclear. Moving to an email address provided by a dedicated email provider would future proof you.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 14-07-2024 16:21
Thanks for you steer on this. Any idea how I raise this with VM?