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Not all emails being received?

Dirk-gently
Joining in

Hi,

Could anyone offer any assistance with an issue I'm having with my VM email account, which is an old Blueyonder one. 

Emails are being received however not all, I've specifically been waiting for an urgent email to arrive, with an attachment. The sender has tried sending a number of times but still hasn't appeared and no indication it has been classified as spam.

Could this be being blocked by VM possibly due to the size of the attached or would there be any other reason why it it may not have appeared as it does seem odd and we're sure the sender has the correct email address.

Thanks for any help?

Regards,

2 REPLIES 2

Cardiffman282
Super solver

See https://community.virginmedia.com/t5/Forum-Archive/Can-t-send-attachments/m-p/5267660 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Robert_P
Forum Team
Forum Team

Hello Dirk-gently

 

Sorry to hear of the email issues experienced, we appreciate you taking the time to raise this via the forums.

 

Were you able to follow the advice from the link offered by Cardiffman282? Did this help at all?

 

Let us know.

 

Rob