Loss of Email - F010762348

Long time old wise customer.

The problem is, that VM are NOT interested in maintaining the Webmail feature..as they earn nothing from it. It was a Super Hook to draw customers years ago. NOW  ?? They want to get rid of it, and are intentionally allowing ever frequent..possibly even initiating..outages, so as to drive people away from VM Webmail.Seriously - they DO NOT want it any longer..!!

Problem they have now, is that many hundreds of thousands of customers currently use and rely on it,and not in a position like some glib posters say - to just switch your entire life and identity to another mail.

You are spot on correct when you say it is unacceptable..in light of the charges they levy. If they had any decency, they would STOP allowing..yes actively allowing..these outages to occur, However as mentioned, they just want all Webmail customers to leave and lay their cap elsewhere - which is unacceptable.

As for compensation..? LOL...We can both hope. Instead if you look at their pinned threads, they are trying to hoist the issues onto customers..scaring gullible people into thinking they may have a virus. And Bless Their Lying Socks...Even 'Offering' solutions, which will resolve nothing (like scanning your system for viruses - as if that is the issue for the huge outages of Webmail service across the UK..!!)

VM are a bit dense on the long term forecast..and yet to realise that this behaviour of interrupting Webmail services, and leaving them untended..is reaching a point, whereby sufficient numbers of customers will call time, and seek services elsewhere.

I have begun looking myself after 30 years with VM and formerly NTL...after that last epic outage which hit the headlines.

Their arrogance lies in thinking that as one of the fastest broadband providers..people will stay, as they try to get rid of the Webmail function. All the outages are generated by them..and the immensely long restore times, spread across the UK, fully intentional.

They have underestimated the rapidly catching up competition...and at some point sooner than later, this is going to come back and bite them in their own backsides...and it will serve then right.

Almost 30 years always on the highest tier packages..but yeah..I am now actively looking elsewhere, comparing tariffs and services - and it's not as scary a change as once it might have been for any customer - even Oldies like me.

There will be NO APOLOGIES and NO COMPENSATION. Instead just abstract truely useless.. closed post pinned messages here, and equally daft ones on the portal page, having customers 'believe' they have made a mistake, or have a virus, or need to reconfigure....and on and on.

I have no email since yesterday, and my chemist cannot issue/dispense a prescription on Monday morning..tmw..without it. Kind of a personal worrying one I admit..but hey, VM are having fun doing nothing to help resolve this matter..which they could today..if so disposed.

Your 'apology' will be an increase in prices for less service and interest in you as a person and customer. Same 'reward' for all of us. BUT as mentioned, their growing indifference is going to see a shift in customer numbers/base..and so in the end..? They will not have the last laugh - albeit I kind of hope I'll have my morphine and Propranalol - assuming they stop **bleep**ting about and let me access my mail before start of business tomorrow.