Loss of Email - F010762348

[ModTeam]

Resolved

Hi,

We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.

ModTeam

Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

[Natalie_L]

Hello Porker, 

Thank you for reaching out to us here on the Community. 

Our teams were working through the night to complete planned and essential work to our email service. 
This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties  which means email users may be experiencing intermittent issues with their email service. 
We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.

Thanks, 

[mikes2400]

Since yesterday Virgin has shown this on the My Virgin Media page of their website:-

"Customers may be experiencing intermittent issues logging into their email accounts and receiving emails, our teams are working on resolving the issue as soon as possible".

It seems that that is all Virgin are prepared to say, despite all the various issues that have been reported on this forum continuing day after day with no sign of being fixed.

[Cardiffman282]

Note the singular "customer's needs". If you aren't that solitary lucky customer getting all of Axel's target-focused attention then tough. 

[Joe92]

Utterly disgusting level of service from VM, who have been busy ramping up bills to levels even pigs would be embarrassed, while treating its customers as braindead...AGAIN. No communication - whatsoever - about the current broken email system. With CityFibre, Sky and BT as options, I will be looking elsewhere when my contract ends. 

[Vikki_M]

Hi gaila77
 

Our teams were working through the night to complete planned and essential work to our email service. This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties which means email users may be experiencing intermittent issues with their email service. 

We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.

[ahrbee]

From VM, our historic e-mails update. Absolutely shocking! This week, next week, sometime .....:

'Further to my update earlier in the week, I wanted to let you know that our teams are still working to fully restore your historic emails. Unfortunately, confirming a specific resolution date is taking longer than expected, but we will be in touch again early next week to provide further information and a timeframe.

I'd like to apologise again for this disruption.'

[mikes2400]

Re Vikki_M's update today from the Forum Team (below) :-

In plain English, that means that after days of multiple email problems Virgin hasn't got a clue how to fix any of them. Please no more overnight work! Every time it's done all the problems get worse.

[conrail]

I have a lenovo laptop using vm, I have two email accounts, wife has one account, the wifi is fine but I am not receiving emails, I received an email saying that the email server will be down from midnight on 26th until 6am, I have not received emails since on laptop but I can receive them on my phone, wife is receiving her emails, can anybody help and advise me please, all help and advice appreciated

[Ayisha_B]

Hi @conrail 👋

Welcome back to our Community Forums and thanks for your post. 

Our teams were working through the night to complete planned and essential work to our email service. This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties which means email users may be experiencing intermittent issues with their email service. 

We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.

Thanks

[jonmc58]

I understand what you say regarding reinstalling Outlook but that has minimum appeal as it means it will alter 3 separate log ins on my desktop.

Secondly I cannot use webmail as I can no longer log into my VM. Part of that may well be the way our account has shuffled over the years. I use five different email addresses, four are ntlworld and one VM and can log into the VM one and my wife could use her ntlworld address and was not initially having problems but now does so. I can look at my main ntlworld.com address on my phone and tablet but since I hate typing on those ( fingers too large) I need to be able to send via my desktop.

I am unable to log into my VM app relating to any of the ntlworld.com addresses but can do so for the VM.com address which completely puzzles me. To give more detail I need to use a pm so if you'd send a pm I will respond in more detail.