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Loss of Email - F010762348

ModTeam
Moderator
Moderator

‎19-06-2023 11:27 - edited ‎13-07-2023 19:22

Resolved

Hi,

We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.

ModTeam

Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

 
3,132 REPLIES 3,132

Erik
On our wavelength

on ‎01-07-2023 23:53

I can't access my ntlworld account through outlook. I have a virginmedia one which works occasionally. I can access my email from my phone.

Any chance of an update as to when this will finally be fixed??

IMB69
Joining in
In response to fabrooks

‎02-07-2023 00:43 - edited ‎02-07-2023 01:21

Hello All.

Since the almighty c*ck-up Virgin did with their email service I have no end of problems.
Now I am getting the warning message.....

I am using a Mac and it's "Mail" app, not directly using VM's email webpage.

"Connections to the server “imap.virginmedia.com” on the default ports timed out."

Please can anyone help as I can't be bothered to sit on a phonecall waiting hours for a VM rep to talk sh*te at me.

Kind regards,

0 Kudos

Baz
On our wavelength
In response to IMB69

on ‎02-07-2023 01:00

I found that signing into MyVM and using the link on the frontpage launched a webmail client. I'm assuming that it is the SMTP and imap interfaces that are broken and webmail at least via this route is ok. Hoping it will just start working again sometime during the next work week as webmail is so clunky.

0 Kudos

Porker
Tuning in
In response to fabrooks

on ‎02-07-2023 03:14

Hi

I have 2 accounts, one ntlworld.com and one virginmedia.com, since the recent downtime, when I log in remotely to view my emails the virginmedia.com account is showing an error, and i'm unable to view anything within it.

 

Porker_1-1688264006145.png

Any pointers on how to get this account accessible again much appreciated.

Cheers!

0 Kudos

VMCopperUser
Wise owl
In response to IMB69

on ‎02-07-2023 03:41

It's just broken on VM sid, users can't fix it themselves.  They marked the fault it as fixed for the weekend so I imagine everyone went home....... 

The "Inbox" is working on some (perhaps all) of my accounts but some of the others are not (shrug)... Deffo a VM issue.

----
I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.

Joe92
Fibre optic

on ‎02-07-2023 04:06

Aaaaaand here we are, another day and MY EMAIL IS STILL NOT WORKING.

0 Kudos

Joe92
Fibre optic
In response to IMB69

‎02-07-2023 04:09 - edited ‎02-07-2023 04:10

Yup, VM's email system is STILL fubar.

Joe92
Fibre optic
In response to Porker

on ‎02-07-2023 04:12

Thousands STILL have this issue, check out the main, pinned thread called "Loss of Email - F010762348", started 3 days ago. My VM email is also not working.

0 Kudos

IMB69
Joining in
In response to IMB69

on ‎02-07-2023 06:45

I'm sorry but I don't understand a word you say.....

Please expain in "layman's terms"....

I just want my Mac 'Mail' back to how it was.....

regards,

0 Kudos

AndyWinch
On our wavelength

on ‎02-07-2023 07:35

Still struggling to connect to IMAP server or more often to timeout, same as yesterday. Emails do arrive intermittently but client software hangs pending message flags being set or failing to and waiting for server to respond to IMAP commands, which it mostly fails to do or takes too long just like previous days. Sorry to say no progress Sunday morning. Can we have an update please?

0 Kudos
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