Showing results for 
Search instead for 
Did you mean: 

Loss of Email - F010762348




We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.


Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

3,132 REPLIES 3,132

Tuning in

15hours and counting without email access....😢

I just received an email saying my mail is now working. It is not, as I have not received a test email from my gmail a/c? Strange as how I can receive that mail from them and another 30 copies of one email, but not from my gmail a/c.

Tuning in

My mail has been down for 2days now. I was presented with a page telling me to reset my password which I managed to do with some difficulty. But I still get the same page popping up with nowhere to enter my i.d. and password. I managed to sign in to my VM account to check it, but when I click "email" at the bottom of the page it just took me straight to the same page that I encountered when trying to sign in to mail before. So, I have no emails. I suggest that Virgin just pays the hackers and get our emails back! I WANT A REDUCTION ON MY VM BILL FOR ALL THIS TROUBLE!

Virgin e-mail has been having a major system issue since Sunday evening. There are hundreds of comments on this board reading to this problem which does not yet seem to be fixed properly. There were some e-mails earlier but not yet all. VM are working on the problem, as also stated on this forum.

On our wavelength

Getting really fed up of this now. What exactly are Virgin playing at? Also, concerning all the emails which aren't being received, will we receive them eventually or are they gone forever?

Tuning in

Not recieved emails since Sunday. I am expecting etickets. I was told that it would be sorted yesterday. If I don't get them I will charge to cost to you. 

On our wavelength

I don't know if it will give anyone heart, but the email account for which I was previously getting the spurious account is locked/change the password message just unblocked itself and messages have been received through Outlook/POP3. There were 239 of them of which at least 220 were duplicates (as observed before through IMAP) but at least it is now working! Hopefully it will stay that way.

This exactly what I want to know. Are we going to loose two days worth of emails? There are some important emails that I can't miss and they won't be sent again.

Very Insightful Person
Very Insightful Person

@Mamba wrote:

Also, I wanted to highlight this from the VM website under "How to manage my email account", it states: 
"Please note, Virgin Media no longer offers the ability for customers to create new Virgin Media email addresses. Customers with an existing Virgin Media email address will not be affected; their mail account will remain as is."

As are many other ISPs. If you move to CityFibre & most of the others they do not offer Email services. VM stopped you creating new addresses in May last year.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

On our wavelength

Guys - to me this is a clear infrastructure failure and data loss issue. I've worked in enough DCs and with enough Hosted systems over the years to notice a DR restoration.

I can understand why "somebody" will be making the call not to make this public, but that same person shouldn't be making those decisions. Transparency, clear ITIL processes around Major Incidents and communications (the irony!) are paramount when something like this happens.

I remember a wise man once telling me, "If you're going to make me eat sh!t, then make me eat it all at once rather than pretending it's caviar".