Showing results for 
Search instead for 
Did you mean: 

Loss of Email - F010762348




We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.


Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

3,132 REPLIES 3,132

Dialled in

Still a problem. Got a few last night in one go and then nothing since. Lack of communication and transparency from VM is standard these days. Pretty poor all round. Shame none of the news outlets have picked up on the story

On our wavelength

I cannot compose or send emails

Up to speed

Shocking customer service from VM with this still being an on going issue 

On our wavelength

yes i agree I think they want to closed down there email

On our wavelength

I would like some help also cannot send emails and not getting any


Email just appeared.....999+ in inbox !!!! 😲 cannot read anything..all blank !!!

Says.. 134 in Trash...went to trash....nothing there !!!!😲

All my folders GONE !!!!!!   very important data in there  !!!!😡

click on a message...... nothing appears...BLANK😠

What an absolute MESS !!!!😠

What are they doing !!?????????? causing so much worry !!!!😠


Same for me. Intermittent since Sunday and completely down this morning! After the previous issues a couple of months back I transferred most of my important contacts to my gmail address and looks like I'll need to do the same with the rest and ditch the increasingly unreliable Virgin email "service"!

Joining in

Still not receiving emails as of Tuesday morning. I have an email address. Please give us an update about this on the app. Seems to be affecting lots of people today as well. Something still wrong here! 


I am now getting about 30 copies of the same message?


Absolutely useless email issue dragging on this long.

I'm waiting on a replies Job hunting this is not going to help and could cost me - what about the hundreds of pounds people who are trying to fix a mortgage could lose here.

Are VM going to let us out of our contracts early because of this fiasco - I doubt it