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Loss of Email - F010762348




We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.


Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

3,132 REPLIES 3,132

0800 20.06.23 update - I am now getting the 'disruption to service message again' regarding emails.  

Didn't expect the same problem this morning - or did I! Really frustrating.

Tuning in

Ok 08.30 has come and gone and still nothing. I am waiting for an email verification from a web site before I can access it. This is so frustrating. Please VM put something useful on the status page.

Morning @Edaustwick 

Thanks for posting and welcome back to the community.

We’re aware of an issue that is affecting our Virgin Media email service for customers. Our teams are working to resolve the problem as quickly as possible, and we apologise for the inconvenience caused.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Up to speed

Latest fairytale, I mean update, is that it will be fixed by 4pm today (20th)…..

i have been trying to access my ntlworld email but still ot working and yet no notifications about it .

i think virgin have forgot about us

Forum Team (Retired)
Forum Team (Retired)

Hi RayW2, 

Thank you for posting to us here on the Community. 

We’re aware of an issue that is affecting our Virgin Media email service for customers. 
Our teams are working to resolve the problem as quickly as possible, and we apologise for the inconvenience caused.

Thank you, 



On our wavelength


Still got problems here too ! Logged into my Outlook account this morning and found 25 emails received from yesterday, none were in chronological order - the most recent received is timed at 22:11. That email was actually posted by the sender at 11:21 yesterday. Since receiving those 25 I haven't received any more and I know that there are more floating around in the ether somewhere ! Nothing more recent is showing in my VM Blueyonder account either.

Service Status on website Home Page is saying

"We are aware of ongoing issues with our Virgin Media email services. Our technician is in your area and is working to fix things. You might find that your Virgin Media Mail isn’t working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible. Please try again later."

But Service Status on My Virgin Media home page is only saying that there is a Broadband issue in my area.

After 20+ years of being a loyal Virgin customer and now paying an exorbitant price to remain so I really do expect better service than this. At the very least I expect to be kept updated.

Dear Virgin Media - this is just not on. It's been well over 24 hours ! Please get this sorted or else there is likely to be a mass migration to another platform - or is this what you want ?

On our wavelength

Woke up to find out of the 10k+ emails I had on one account, I now have 12 emails which were sent to this account yesterday only, but duplicated over 55 times. So I now have over 660 emails in my inbox of the same 12 emails. None of my emails prior to yesterday are there (inbox, sent). All gone, disappeared, vanished, erased? Oh, and my other email account has stopped working altogether again. Seriously this is beyond a joke now. I've just been told by CS this will not be 'resolved' for at least another 24 hours!!! Absolutely appalling! 😡😡😡

On our wavelength

i have an ntlworld email address but i have been unable to access the account on line or from my computer , no emails are downloading i have sent emails to check from a different source but nothing. i have heard nothing about an email fault from virgin media .