Hello? VM staff? Why are you replying to threads posted after this one, but not this one??
If it wasn't a pain to switch providers I would dump VM in a heartbeat. Their customer service is absolute TRASH and well deserving of the 1.6/5 score they have on TrustPilot.
The customer service used to be great. You'd get through to UK-based call centres, with minimal queue times. The phone line quality was fine. The people you'd speak to were trained properly. There were also newsgroups you could post in to speak directly to the tier 2 and above supports. Now it is an utter JOKE.
