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How do I delete my Primary email account?

Joining in


How can I delete my primary email account ( and use my secondary account ( instead? I don’t use the primary account, but I get countless spam and junk emails sent to it.

I have read on this Community that email accounts are deleted about nine months after leaving Virgin Media -  I left over 10 years ago (and rejoined about 2 years later) but the account is still active. All emails I receive from Virgin Media are sent to my secondary account!

Anyone able to assist please.


Forum Team
Forum Team

Hello THouston


Sorry to hear the email account is still active even though you left us quite a while ago, we appreciate you taking the time to raise this via the forums and welcome to the community. 


I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.