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How do I change/get my virginmedia email password

PamG1
Joining in

I couldn't log in.  Had to reset Myvirginmedia password.  Now I can only get email by logging on to Myvirginmedia and cant add the account to my gmail account without the virginmedia.com email password.  I tried my password and it didnt work. When I tried to change my password I ended up changing the Myvirginmedia password (again!). There doesnt seem to be any way to get into the virginmedia.com email password to view or change it.

1 ACCEPTED SOLUTION

Accepted Solutions

用心棒
Very Insightful Person
Very Insightful Person

You need to generaete an App Password, see following:


Setting your app password to use an Email app.

If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.

To get the password, follow these steps:

Sign in to My Virgin Media
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.

We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.

Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.

[source: How to manage my email account | Virgin Media Help]

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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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See where this Helpful Answer was posted

3 REPLIES 3

用心棒
Very Insightful Person
Very Insightful Person

You need to generaete an App Password, see following:


Setting your app password to use an Email app.

If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.

To get the password, follow these steps:

Sign in to My Virgin Media
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.

We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.

Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.

[source: How to manage my email account | Virgin Media Help]

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

Thanks.  I've done that and it worked.  I'd already got the app password but didn't realise that was what my phone settings needed and when it asked for password I just kept putting my regular virginmedia password.  When I put in the app password it worked 

Thank you for reaching out and letting us know this.

Please do reach out if you need anything going forward. Cheers 

Matt - Forum Team


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