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PamG1's avatar
PamG1
Joining in
2 years ago
Solved

How do I change/get my virginmedia email password

I couldn't log in.  Had to reset Myvirginmedia password.  Now I can only get email by logging on to Myvirginmedia and cant add the account to my gmail account without the virginmedia.com email passwo...
  • 用心棒's avatar
    用心棒
    2 years ago

    You need to generaete an App Password, see following:

    ⋮
    Setting your app password to use an Email app.

    If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.

    To get the password, follow these steps:

    Sign in to My Virgin Media
    a. Go to Account settings, then Account details
    b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
    c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

    A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.

    We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.

    Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.
    ⋮

    [source: How to manage my email account | Virgin Media Help]

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SimpleAshtead's avatar
SimpleAshtead
Joining in
2 years ago

Thanks - that is what I have been trying to do but can't access the secondary accounts except to delete them. How can I reach the secondary accounts to generate the app password?

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago

SimpleAshtead  The first step is to log out of the My VM account that you are currently logged into.  Then follow these steps.

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email