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Forced Termination of Virgin.net Email After Decades as a Customer.

Old_Highlander
Joining in

on ‎01-11-2024 10:52 

I was disappointed to say the least when I received a message saying I had 30 days until my Virgin.net Email account was closed. 

This is an account I have had since the old modem dial up days in the distant past. It has also been the reason why I continued to be a customer of Virgin (VirginMedia now VirginMedia_O2) for all these years eventhough I have long since been able to get better deals elsewhere. But I stayed as I considered Virgin continuing to allow the few Virgin.net users to use their old Email Id’s was to say good Customer Service by Virgin. 

Sadly it seems as of this week regardless if you are a Virgin Media customer or have been forcibly moved to Virginmedia_O2  mobile or even just moved to someone new your old faithfull Virgin.net Email is be disconnected regardless, period. 

On a purely Customer Service side this is poor show from Virgin Media and it alienates all the Virgin.net Email user who have been loyal Customers of Virgin for decades. And yes I do say Customers who have in the majority of cases paid for mobile, broadband, TV, and even old dial up cost for a very, very long time. 

It is without a doubt poor Customer Service from Virgin to do this and I hope that they reconsider this for all Virgin.net Email Customers . Maybe Virgin should remember what good Customer Service is and continue to support the people who have supported the business for decades. 

If there is a compromise needed restrict the Virgin.net Email account size to 2gb this still keeps the accounts practical but limits the size of data held on any server.

Good Customer Service is the main reason to stay with Virgin ongoing and the reversal of the poorly thought out decision to close the Virgin.net E Mail accounts would be a good decision.

Poor Customer Service is a good reason not to be a Customer with VirginMedia_O2 in the future ,which starts in less than seven days time.

 

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goslow
Alessandro Volta

on ‎01-11-2024 11:54

If you are currently a VM broadband customer, you may have an option to link the .net email to your broadband account (as long as both are in the same name). You need to liaise with the VM forum team on here to look into that.

If you are not currently a VM broadband customer, VM seems intent on closing down these legacy mailboxes.

There is a very useful post here from ajfhodgson on his method to backup and move the mailbox

https://community.virginmedia.com/t5/Email/Another-virgin-net-Cancellation-Victim/m-p/5583582#M28101...

I posted some alternative suggestions here

https://community.virginmedia.com/t5/Email/Re-Another-virgin-net-Cancellation-Victim/m-p/5579555#M28...

Some services will require access to the .net mailbox to confirm a change of email address so you should prioritise those while you still have access to the .net mailbox (most likely services with higher security such as banking etc.)

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