'Forbidden' message when signing into web email

[GW29]

Hi,

I"ve started getting a two word "Forbidden Forbidden' Message when I try to sign into my virgin.net email account via a web browser (either Firefox on a Mac or Microsoft Edge on a PC). While I can still check emails at home with the Mail software on my computer, it's pretty limiting not being able to check emails anywhere else (I don't use a smartphone). I see others have had a similar problem in the past though no workarounds are posted. Why is this happening and is there something that can be done about this?

[Zach_R]

Hi @GW29, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having some trouble attempting to access your email account. To clarify, is this via the webmail platform on our website?

Thanks,
 

[GW29]

yes, at: https://mail.virginmedia.com/

[GW29]

still looking for a solution on this.... Anyone have any advice?

[GW29]

Hi.

I posted this earlier, but the chain seemed to become marked as solved without a solution being posted, so just reposting.

I"ve started getting a two word "Forbidden Forbidden' Message when I try to sign into my virgin.net email account via a web browser (either Firefox on a Mac or Microsoft Edge on a PC). While I can still check emails at home with the Mail software on my computer, it's pretty limiting not being able to check emails anywhere else (I don't use a smartphone). I see others have had a similar problem in the past though no workarounds are posted. Why is this happening and is there something that can be done about this? To clarify - I've cleared my cache, and this is happening when I try to log in on the Virgin Media webmail page at: https://mail.virginmedia.com/.

Thanks for any advice.

[GW29]

the last message above was created as a separate thread. Why has someone deleted that thread and posted it back into this supposedly 'solved' chain, without bothering to post a reply or a solution yet? As the only option for seeking help from Virgin Media, this forum is a long way from satisfactory

[Graham_A]

@GW29 The thread is marked as solved because you marked it as such when clicking helpful answer on the reply from @Zach_R posted on 03-04-2024 18:13.

You can remove the solved flag by returning to that post, click on edit option and revoke your helpful answer response.

[Ayisha_B]

Hi @GW29,

Have you tried reseeting your password to see if that helps?

[GW29]

Just had a go at that. But I get asked to change my email address in order to change the password. I can't do that, because the email address I have has been issued in too many places as the way to contact me - I need to keep it the same.

[Graham_A]

@GW29  The instruction is badly worded.  It is only asking you to change the sign in username to a third party email address.  This does not change the underlying email address which will continue to operate as before.  The only difference is how you sign into the My Virgin Media account or VM webmail.

You can read more about the username change here: https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address