Emails disappeared

[georgiabarker]

All the emails in my inbox that were over 7 days old have disappeared today - some of which were important (hence why I’d kept them). Any idea how to get them back?!

[coenoby]

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@georgiabarker wrote:

All the emails in my inbox that were over 7 days old have disappeared today........Any idea how to get them back?!

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I assume that you have checked the trash folders in your VM webmail account on the VM website and also in any email apps that you use to manage your email.account.

If there is no trace of these emails at all then the Forum Team (VM staff who support this forum) are best placed to advise you on this. One of the team will be contacting you on this thread - hopefully that will be today.

Sadly, I do have to warn you. Based on the outcomes of previous posts reporting lost or missing emails I would not have high hopes of getting these emails restored.

However, I hope you do get them back but you need to see what the forum team advise.

Coenoby

[Kath_F]

Hi georgiabarker, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having issues with missing emails. You've not mentioned in your post, how you are accessing your emails. Most devices have a setting which advises to only show mails within a specific timeframe so it's worth checking this if you're viewing your mail on a mobile or tablet device. 

Webmail is always the best way to check all emails so please log in to webmail directly and let us know if the emails are showing there. As mentioned by coenoby, It's worth checking that they haven't moved into any other folders such as the trash, and whilst in webmail, please make sure that there are no filters set as sometimes this can stop emails being displayed. 

Pop back and let us know how it goes so we can help further if needed. 

Thanks,