3 weeks ago
Please can someone help. I received the email advising me that my .net email account is going to be closed - I've used this for YEARS and do not want to set up a new account or have to download my emails. I am not the most tech savvy. What's most frustrating is that I HAVE an existing Virgin Media Broadband and TV account. From reading other messages, it sounds like I need to get my email linked to my media account. Help / advice needed asap please!
3 weeks ago
The VM Forum Team staff should be able to assist you with this. They will respond here in due course. A key question will be is the virgin.net account and your current VM broadband account in the same customer name?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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3 weeks ago
Thank you for the response.
Yes they are. I just tried to change my VM broadband account email, but the site would not let me. No idea what to do next!
3 weeks ago
You will need to wait for the VM Forum Team response which should be later this evening or tomorrow.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
3 weeks ago
Hi @nsweeney
Thanks for posting and welcome to the community.
I'll send you a PM now to assist further.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill