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Email cancellation victim

nsweeney
Joining in

Please can someone help. I received the email advising me that my .net email account is going to be closed - I've used this for YEARS and do not want to set up a new account or have to download my emails. I am not the most tech savvy. What's most frustrating is that I HAVE an existing Virgin Media Broadband and TV account. From reading other messages, it sounds like I need to get my email linked to my media account. Help / advice needed asap please!

4 REPLIES 4

Graham_A
Very Insightful Person
Very Insightful Person

The VM Forum Team staff should be able to assist you with this.  They will respond here in due course.  A key question will be is the virgin.net account and your current VM broadband account in the same customer name?

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Thank you for the response.

Yes they are. I just tried to change my VM broadband account email, but the site would not let me. No idea what to do next!

Graham_A
Very Insightful Person
Very Insightful Person

You will need to wait for the VM Forum Team response which should be later this evening or tomorrow.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi @nsweeney 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill