Email NTL password reset

[Ukfive]

Hi everyone, I have a NTLworld email account and I need to reset the password, now I still have access to the email on my iPad but recently bought a new iPhone and can’t for the life of me remember the password to get emails on my phone, can anyone help me with this. 

[Norfolkwelshy]

Hi Vicky - my NTL email account changed to Virginmedia and although I can access it on my laptop outlook account I cannot access it on my phone since 2023. I am now trying to get it installed on a new Galaxy Phone but it asks me for a SMTP and Pop password for which I do not have  a clue! The Virgin Media account was in my wife's name but that was over 5 years ago ( we moved and had to change to sky) she has no clue as to her password or log in details - how do I get the Outlook app back working with ntl email account?

[Paul_DN]

Hi Norfolkwelshy,

Thank you for reaching back out to us, wee are sorry you are unable to set up email on your new phone, you can find all our Email settings and further support around setting it up here.

Regards

Paul. 

[Popso]

Hi, I have a similar problem. My wife has an NTLWorld email address, accessed from her iPhone and the email app. Obviously the iPhone has encrypted the password. 
Trying to access her email from the MyVirgin website she can’t remember the password. If she uses the change password option, the iPhone email app will have a fit a lock her out! 
Then she ends up locked out!

[Akua_A]

Hi @Popso 

Welcome back to our community forums and sorry to hear you are also having issues with your wife's NTL email password. We can understand the frustration caused and want to best help. Can you let us know how long you have been having this issue? Has this link been helpful at all? Please get back to us when you can. We want to do our best to help from here.

Thanks,

[jpeg1]

@Norfolkwelshy 

Virginmedia close down email accounts that are no longer attached to a VM broadband account. This should happen after 90 days, but often it continues until something else changes like trying to log in with a different phone.

A staff person may offer to help you get temporary access to the account, but you will need to get a new account with another provider.