on 13-03-2024 20:03
Hi
I hope someone can help!
I use MailWasher to screen my emails. Some of my emails appear in MailWasher but not in Virgin webmail. Then they disappear from MailWasher. I have contacted MailWasher support and they say it is not their program beacuse anything deleted by MailWasher goes into the recycle bin (the lost emails do not). Nevertheless, I have re-installed MailWasher
Apparently, if the email is deleted by another program (Virgin?) then the email will disappear from MailWasher the next time it does a check for new emails
I have checked all folders in Virgin webmail - nothing!
Help!
Answered! Go to Answer
on 14-03-2024 16:03
@BillD1 wrote:I will try re-installing Thunderbird
Personally I would trouble shoot whether it is something in Thunderbird causing this by taking Thunderbird out of the equation for while.
Try just using MailWasher and Webmail without opening Thunderbird and see if emails still disappear when Thunderbird is not in the mix.
However, going back to the start of this thread, you said "Some of my emails appear in MailWasher but not in Virgin webmail." and it might help if you consider whether you can identify any commonalities between this missing emails.
For example:
I ask that because in my experience, these things rarely happen completely at random and if you can identify a common theme that might give you an idea as to why they are the ones that disappear.
Coenoby
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on 14-03-2024 09:56
@BillD1 wrote:Some of my emails appear in MailWasher but not in Virgin webmail. Then they disappear from MailWasher.
MailWasher downloads your emails from the VM server in the same way as an email app or client such as Microsoft Outlook.
So these missing emails would have appeared in your VM webmail account initially and then been deleted for some reason. As you say, once they get deleted from the VM server they would then disappear from MailWasher.
Do you use an email app or client (such as Outlook, Thunderbird or a mail app on your phone) in addition to MailWasher and VM Webmail to manage your VM email account? If so, something in the app could be causing emails to be deleted from your VM account.
Coenoby
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on 14-03-2024 10:06
Hi
Thanks for the reply. I do use Thunderbird but when I switch from MailWasher (where I can see the emails) to Thunderbird I can't see them. Then I go to Virgin webmail and they are not there either. When I switch back to MailWasher they have either gone or will go shortly.
I have checked all the folders including Deleted and Junk in both Virgin webmail and Thunderbird - nothing!
on 14-03-2024 12:58
@BillD1 wrote:I do use Thunderbird but when I switch from MailWasher (where I can see the emails) to Thunderbird I can't see them. Then I go to Virgin webmail and they are not there either. When I switch back to MailWasher they have either gone or will go shortly.
Thanks for that clarification.
If this was happening to my VM account the first thing I would do would be to check whether there are any filter rules set up in Thunderbird. It could be that a filter rule is deleting emails that fit the filter's criteria from the VM email server.
That would explain the sequence of events that you are seeing:
You can check the filter rules in Thunderbird :
I would make that simple check even if you are not aware of setting any filters.
Coenoby
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on 14-03-2024 14:21
Hi
Thanks for your reply
I have checked and there are no filters set
I will try re-installing Thunderbird
on 14-03-2024 16:03
@BillD1 wrote:I will try re-installing Thunderbird
Personally I would trouble shoot whether it is something in Thunderbird causing this by taking Thunderbird out of the equation for while.
Try just using MailWasher and Webmail without opening Thunderbird and see if emails still disappear when Thunderbird is not in the mix.
However, going back to the start of this thread, you said "Some of my emails appear in MailWasher but not in Virgin webmail." and it might help if you consider whether you can identify any commonalities between this missing emails.
For example:
I ask that because in my experience, these things rarely happen completely at random and if you can identify a common theme that might give you an idea as to why they are the ones that disappear.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-03-2024 17:18
Hi
Thanks again for your swift response.
I have played around with deleting emails in Thunderbird but that has ne effect on MailWasher - Mailwasher keeps the emails until I delete them there
I will try as you suggest to only use Mailwasher and webmail
As to commonality - they were all important! They were all on my Friends list in MailWasher and nothing flagged up. They had sent me emails before successfully before. It happened a while back and then one day I watched as three important emails disappeared from MailWasher which prompted me to ask here
Thanks
Bill
on 14-03-2024 18:28
@BillD1 wrote:I will try as you suggest to only use Mailwasher and webmail
That's good, let's see how that goes.
"As to commonality - they were all important!"
Sadly, any email that goes missing is always an important one, there's a law about that. 😉
"I have played around with deleting emails in Thunderbird but that has ne effect on MailWasher"
The thing is that just manually deleting an email in Thunderbird will only move the email from the inbox to the "Deleted" / "Trash" folder. That's why I suggested checking the filter rules in Thunderbird because there is an option there to remove an email from the POP3 VM email server which will cause the email to disappear completely which is what seems to be happening in this case.
Apologies, one thing I forgot to mention when I advised how to check the Filter Rules in Thunderbird is that Thunderbird holds a separate set of filter rules for each email address.
So if you have more than one email account set up in Thunderbird, then once you are in the "Message Filters" page you need to make sure that you have this problem VM email account selected in the "Filters for" section at the top of that screen. You might like to just check that again - apologies for missing that earlier.
Coenoby
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on 14-03-2024 19:15
Hi
Thanks again
There is only the Virgin account. Thunderbird is set to leave messages on the server until I delete them.
I will perservere with using MailWasher and webmail
Thanks
Bill
on 14-03-2024 19:27
It's worth noting that Virgin Media Mail ignores any email client instructions to leave a message on the server until you send a delete instruction. Also that setting usually only applies to email accounts connected using the POP3 protocol rather than IMAP.
That is precisely why I stopped using Mailwasher when VM Mail moved away from the international email standards.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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