Cannot access blueyonder email on laptop ,

[dukedog690]

since Monday I cannot access my blueyonder email via the virgin log in page, which is how I usually log in on laptop. I can access using my phone/pad, but this does not contain several saved/sent emails which I have conducted using my laptop and have been saved via my laptop. My email address is longer recognised by virgin, since monday, and I have had no contact regarding any changes

[Gareth_L]

Hello dukedog690.

Thanks for your first post and welcome to our community.

Sorry to hear about you losing access to your email account.

Can we just ask if you are still an active customer with a broadband service?

Gareth_L