Can’t compose or forward or reply

[S99crane]

Hi there , first time posting so so if this is in the wrong place.

i cannot compose or reply or forward mails on the webmail page

i I have already changed to a third party email rest password and created an app password for ourlook

yet think the issue is with the account itself if I go into settings and account I just get a blank page , same if I press compose

cany even select a mail and delete it the icons seem to be greyed out

seen on here it has been solved so any help would stop me going crazy!

thanks

steve

[coenoby · Accepted solution]

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@S99crane wrote:

seen on here it has been solved so any help would stop me going crazy!

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That issue was reported many times in 2023 and early 2024 -here's an example that sets out the symptoms very nicely:

https://community.virginmedia.com/t5/Email/Webmail-malfunctioning-due-to-missing-account-data 

It seemed to take Virgin Media a long time to resolve it but eventually it was. Obviously it, or something very like it has now returned. I would suggest that you go through the actions listed at the bottom of the above post to check whether any of those resolves the problem. ( I suspect that they won't but it's worth a try 😉)

The Forum Team (VM staff who support this forum) are best placed to deal with this. It will almost certainly need one of the VM  technical teams to get involved.

One of the Forum Team will contact you via this thread and take the details by private message. In the meantime, it would save time if you could post back to confirm:

1. that you have a VM broadband contract and
2. that the effected email account is linked to it. To do that sign into your primary My Virgin Media (MVM) account the one where you can view your bills etc, Then go to Account settings then My Virgin Media account details. Then click Manage other Virgin Media accounts and  check whether the email account is listed there.

Coenoby

[S99crane]

Thanks for the response, I have a VM broadband account, I have changed the log in details for that account to a third party email address and changed the password, I have also set up an app password to allow access

when I log I and check the manage other accounts it only has my wife’s email showing??

[Alex_RM]

Hi S99crane,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with your email, so I can help I've popped you over a private message.

Alex_Rm