Forum Discussion

myss's avatar
myss
Up to speed
29 days ago
Solved

I'm unable to compose or forward an email

Just as the title says, when I click 'Compose' or 'Forward' on an email, I've watched that little circular icon go round and round until it gives up and says no.

I've seen an email from a year ago on here with the same issue: Can’t compose or forward or reply | Virgin Media Community - 5587588 and tried to figure it out myself to no avail, so I would be grateful for some assistance!

If it helps,  I can confirm that I have VM broadband and the effected email account is linked to it. And when I went into Account settings, my email address was listed there.

  • myss's avatar
    myss
    27 days ago

    Hi Carley_S

    Thank you for your reply.

    It seems that the issue was cookies. I reluctantly deleted a load of them and I was able to compose an email. But this still annoys me as I have Google Chrome and, whereas before I could choose which cookies to delete and would have just deleted those for Virgin Media, now I don't have a choice and now have to go through the rigamarole of proving my identity just to get back into website I use daily.

    Just to answer your query, I do have a Virgin Media O2 ID, I was able to log in the VM online account, and this is the way I've always accessed my emails but couldn't send up to now. Any ideas as to why this happened and/or how to avoid it happening again would be gratefully received.

    Many thanks, myss

     

3 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    28 days ago

    Hi myss 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with sending an email. Let's try and gather some more information to assist further. 
    How are you accessing your emails? Are you using a client to log in and send emails, such as Outlook or Gmail? 
    Have you registered a Virgin Media O2 ID? 
    Are you able to log into your Virgin Media online account from a desktop and our Virgin Media app to see if you can access and send emails there? 
    From the app, you would need to click on the Quick Links option at the bottom to access Virgin Mail. 
    Keep us posted with how you get on. 

  • myss's avatar
    myss
    Up to speed
    27 days ago

    Hi Carley_S

    Thank you for your reply.

    It seems that the issue was cookies. I reluctantly deleted a load of them and I was able to compose an email. But this still annoys me as I have Google Chrome and, whereas before I could choose which cookies to delete and would have just deleted those for Virgin Media, now I don't have a choice and now have to go through the rigamarole of proving my identity just to get back into website I use daily.

    Just to answer your query, I do have a Virgin Media O2 ID, I was able to log in the VM online account, and this is the way I've always accessed my emails but couldn't send up to now. Any ideas as to why this happened and/or how to avoid it happening again would be gratefully received.

    Many thanks, myss

     

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      25 days ago

      Hi myss,

      Thank you for keeping us update regarding your email issue. We're glad to hear this is now all resolved. 

      In regards to stopping this from happening again we would advise to regualrly clear cookies and cache from your device to help with keeping your browser running smooth. 

      ^Martin