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Can’t add blueyonder to mail app

jamesBond1
On our wavelength

I can’t add Blueyonder to Mail App.I have tried adding my Blueyonder email to the emails in my Virginmedia webmail account . I have tried generating a new app password in VM webmail and trying to add email in Apple email settings . It is so frustrating . Why is It so difficult to add ? Other emails are straightforward 

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