Blueyonder Email- Changing to alternative address issue

[Jimbano71]

Hi from a newbie,

I have been reading this forum without actually finding a confirmed solution so thought best to post up my issue and see if someone can advise how best to overcome the problem that will allow me to change my email address to a non Blueyonder address (like a Gmail address).

I can access my emails as normal on my phone using the email app, but i now need to access my Blueyonder emails through the Virgin Media website and they say it is locked and i need to change to a non VM address.

I understand the reasons why and the issue i have now is that when i go into the edit email address section, it just opens a new page asking me to verify a new address, and just goes around in a loop and not taking me to the new page where it will allow me to change the login email address.

Seen other posters mention this and it appears that a VM employee then PM's the poster and they can then resolve the issue through PM's.

Can someone shed some light on what i need to do to allow me to sort this issue so i can retrieve emails through the VM website/email login.

Thanks in advance.

Jim

[Steven_L]

Hello Jimbano71,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account at the moment. When you try to change the email address, have you received any emails to the new address to confirm that will be the new email address? Please could you try to clear your browser's cache or log on using a different device and try to change your email address one more time for me?

Kind Regards,

Steven_L

[Jimbano71]

Hi Steven,

When i select edit email address, it then loads up a page to verify a non VM email address and when i then press that button, it just re-loads the same page asking to verify the new address.. as though it is stuck in a loop.

I have tried multiple different  mobile devices/computers/different browsers etc and all have the same issue.

I have read the forum looking for answers and it looks as though most people with same/similar issues are resolved by PM direct with Virgin Media as though you are able to over ride the password change issues we are having.

Appreciate your help

Jim

[Steven_L]

Thanks for coming back to us Jimbano71, let's take a look via private message and hopefully get this sorted for you. 

I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L