Hello Jimbano71,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account at the moment. When you try to change the email address, have you received any emails to the new address to confirm that will be the new email address? Please could you try to clear your browser's cache or log on using a different device and try to change your email address one more time for me?
Kind Regards,
Steven_L
Hi Steven,
When i select edit email address, it then loads up a page to verify a non VM email address and when i then press that button, it just re-loads the same page asking to verify the new address.. as though it is stuck in a loop.
I have tried multiple different mobile devices/computers/different browsers etc and all have the same issue.
I have read the forum looking for answers and it looks as though most people with same/similar issues are resolved by PM direct with Virgin Media as though you are able to over ride the password change issues we are having.
Appreciate your help
Jim
Thanks for coming back to us Jimbano71, let's take a look via private message and hopefully get this sorted for you.
I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
