Blueyonder Email Addresses to be deactivated?
I was on the 'phone with Virgin a few days back discussing several things and the call handler said "by the way, in about 18 months we are discontinuing blueyonder email addresses. You'll have to cre...
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I'm a little nervous though as the agent I called said otherwise...
otronics wrote:I'm a little nervous though as the agent I called said otherwise...
The thing is that Virgin Media stopped issuing new VM email accounts over a year ago. Since then, new VM broadband customers have to use a third party (non VM) email accounts and existing VM customers such as yourself can no longer create additional secondary VM email accounts.
Clearly, the provision of an email service is no longer part of their business plan going forward and the long term future of the VM email service, not just Blueyonder email accounts, is unclear.
However, that does not necessarily mean that VM will simply close down all VM email accounts.
Sky stopped issuing sky.com email accounts in 2018 but Sky customers with existing sky.com email accounts can still use them. However, Sky email is now provided by Yahoo Mail not Sky. VM could do something similar, who knows?
The person you spoke to may have given that advice in good faith but no doubt rumours are circulating around the VM Customer Services teams as to the future of the VM email service. In reality I suspect that they probably know little more about VM's plans for the VM email service than VM's customers do.
Coenoby