Hi
I recently bought a new mobile. I wanted to tidy up my whole phone setup including emails.
I use an old ntlworld.com email address but have always kept on top of the correct virginmedia.com servers settings, IMAP etc. Over the years I have added my own folders to the account and wanted rid of them. I initially could not delete them via webmail but fixed that using the excellent advice here:https://community.virginmedia.com/t5/Email/Deleting-my-unused-folders/td-p/5365901/page/2
I also noticed the Gmail folder that I wanted gone so I followed the advice here: https://community.virginmedia.com/t5/Forum-Archive/Outlook-creates-Gmail-folder-for-iMap-VM-email-ac...
The Gmail folder had over 1000 emails in it. I dumped them all in my Inbox and deleted the Gmail folder.
I immediately started having sync problems in my phone's Android Gmail client. Only emails from after I removed the folder will appear along with my oldest 300 emails (back in 2010/11!).
I messed around some more and after moving folders/emails about in webmail, only emails after that event will display along with the oldest 300 emails. I archived older emails by year so that Inbox shows all of 2023 only. Now the sync is the most recent emails plus the first 300 of 2023.
Other stuff:
- When checking the Android Gmail IMAP settings, it has used imap.ntlworld.com (I think this cam from a non-manual setup and it tried my address domain). If I change it back to imap.virginmedia.com and hit "done" it has ignored me and gone back to ntl if I reopen the settings.
- Sometimes a sync doesn't even show the most recent emails...just the oldest 300.
- Outlook on Windows seems to be having no issues and correctly mirrors VM webmail and all emails.
- Outlook on Android actually lets me keep the imap.virginmedia.com setting but has a similar problem. It syncs and shows the most recent emails, skips about 6 weeks then syncs earlier emails.
- I've reset app password multiple times, uninstalled Android Gmail, cache, data etc.
- I knew my old phone still had valid server settings so I created a new app password and that phone started doing the same thing (but did keep keep imap.virginmedia rather than using ntl).
- The old [Gmail] folder still shows in the webmail IMAP subscription options but is greyed out and italicised and cannot be selected.
Please help. I technically have not lost any emails and I can get to them from a desktop or webmail. It seems like any synced folder on a phone client will only show 300ish emails, I could just live with the black hole BUT in 300 hundred new emails time, will the 301st oldest email suddenly not sync?
Thanks
