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Adding blueyonder to my gmail account

Aki51
Joining in

Hi

I have spent a very frustrating number of hours attempting to add my blueyonder.co.uk account to my gmail on my android phone. I have a virgin media app password and have used that to start the process. 

(1) the server comes up automatically as just blueyonder.co.uk. is this right?

(2) having changed the security to  SSL/TLS and checked that port 993 is chosen I repeatedly get the message that "couldn't open connection to the server"

Am I doing something totally wrong?

 

4 REPLIES 4

Graham_A
Very Insightful Person
Very Insightful Person

The settings you need can be found in the help page section on adding email to a device. https://www.virginmedia.com/help/broadband/manage-email-account

Although you have a blueyonder email address you should use the Virginmedia.com servers as set out in the help page.  Remember to use the full blueyonder.co.uk email address as the username together with the generated app password.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks Graham. I changed the IMAP server to virginmedia.com but unfortunately this has not solved the second problem. Still can't connect to the server

Graham_A
Very Insightful Person
Very Insightful Person

It used to be the case that the Gmail app would not accept VM email accounts unless you opt to allow less secure access via the Gmail settings.  I don't know whether this is still the case but worth investing via the Gmail help pages.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

GMail does require a change of security settings, which I've done, but that doesn't help at all. Many thanks for your time but I've just abandoned the process. I'll stick to logging in to webmail.