on 24-01-2024 16:13
This seems to have been triggered by logging in to virgin webmail page to check there wasn't a missing email in spam, usually I access my mail through Samsung email app on my tablet or bluemail app on my phone. I have 3 different blueyonder addresses, 2 of which I use. Today on the samsung app i was prompted to sign in to both of my accounts, I used my virgin password on the main account, which worked fine but no password seems to work on the secondary account and I cannot figure out how to reset it. Bluemail is working fine and both accounts are accessible on the virgin webmail page but they are merged.
on 25-01-2024 17:13
Hi @Sunshiny,
Thank you for your post and welcome to our forums we are so sorry to hear you are having issues with your email, so we can look into this for you, I will pop you over a PM keep an eye out for the little envelope 👀📩
Thanks,
Zoie