This seems to have been triggered by logging in to virgin webmail page to check there wasn't a missing email in spam, usually I access my mail through Samsung email app on my tablet or bluemail app o...
Thank you for your post and welcome to our forums we are so sorry to hear you are having issues with your email, so we can look into this for you, I will pop you over a PM keep an eye out for the little envelope 👀📩 Thanks,