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basically getting robbed by virgin

extremally unhappy with virgin media seem that you are not interested in keeping customers at all i pay £60 a month for the 500mb broadband (which its taken a year to get a fault resolved) no other services and have been seeing deals for new customer...

Network expansion test customers

Hi Virgin have just laid cable in my street which is Northumberland area. I have read on a fiber forum that In order to test network expansion areas virgin may seek test customers and offer free services for 6 months providing they answer service que...

Will be going to the ombudsman

 Basically, my internet was down for 17 days, during this time virgin's customer service told me I'd get £8 per day compensation while its down, during this we had a no show from an engineer as we were told hed booked us in wrong, my partner had to w...


Turn Off Themed Channels (FAST channels)

Anybody figured out a way to turn these off yet. You can't channel lock them and I have wasted hours getting sucked into their void by waiting to long to switch through them, They are a pain.

glynnm3 by Joining in
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do Virgin Media have a call centre anymore?

i have tried to call today regarding the end of my contract and next steps. i have to do this every 18 months or soi rang the number, pressed the buttons to get to talk to someone and i ended up having to provide my mobiel number and i received a tex...

Resolved! Price increase

Hi all, I've been on a discounted bill of £48 but now it has jumped back up to £70 a month which I really can't afford. Rather than going elsewhere I would rather see if Virgin is prepared to discount me again?Nick  

Nickster by Joining in
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Virgin 360 Mini Boxes

Back when Virgin introduced their V6 Box we wanted chose to have a second one in our Bedroom - SInce then we have been upgraded to Virgin 360 and two new boxes arrived. I have been charged for two boxes for a number of years however I now have stumbl...

Resolved! Forum customers not employees

This community forum is quite a good idea on virgins behalf. Free customer service from other annoyed customers who had to find their own fixes.Such dismissive responses and ridiculous wait times.Can you get some more employees please ?